AGB / german / english
General Terms and Conditions (GTC) of VTO Elite Hospitality UG (haftungsbeschränkt) for the procurement, reservation and delivery of tickets
Status: July 2025
1. scope of application
These General Terms and Conditions (hereinafter referred to as "GTC") apply to all services provided by
VTO Elite Hospitality UG (haftungsbeschränkt), Breitscheidstraße 59, 15827 Blankenfelde-Mahlow
(hereinafter referred to as the "Company") in connection with the brokerage, reservation and delivery of admission tickets ("Tickets").
They apply to all contracts concluded between the company and Consumers (§ 13 BGB) and Entrepreneurs (§ 14 BGB) about the online offer on www.vip-tickets-only.com as well as orders placed in writing, by telephone or electronically - in particular via the booking form.
By submitting the fully completed booking form, the customer enters a Binding offer to conclude a brokerage agreement for the selected tickets and confirms that he/she has read and accepted these GTC.
2 Subject matter of the contract and brokerage service
The company brokers tickets for events and in doing so trades not as organiser. The organiser is solely responsible for the implementation of the respective event.
Any additional services included in the ticket (e.g. hospitality offers, parking, use of public transport) are not provided by the company, but by the organiser or external service providers.
3. prices and agency fee
The total price to be paid by the customer is made up of the following:
the original price of the ticket (face value),
a standard market brokerage fee from the company,
System and advance booking fees and
the statutory value added tax (if applicable).
Note: The total price - especially for events in high demand - can be significantly higher than the price printed on the ticket lie. There is no entitlement to disclosure of the purchasing conditions.
In the case of business customers from other EU countries, a Net invoicing (reverse charge procedure) stating the valid VAT identification number.
4. conclusion of contract
By sending the completed booking form, the customer submits a binding offer to conclude a purchase contract for the selected tickets. The contract is concluded in accordance with § 145 BGB The contract is concluded upon receipt of the form by the company.
Revocation or cancellation is excluded in accordance with Section 312g (2) No. 9 BGB.
The invoice is issued immediately after conclusion of the contract. The invoice amount is due for payment immediately upon receipt.
5 Payment, default and collection
Depending on the offer, payment is made by:
Credit card payment (e.g. Visa, Mastercard, Amex) via Stripeor
Bank transfer to the account specified in the invoice.
The invoice amount is without deduction within three (3) calendar days after receipt.
In the event of late payment, the company shall charge
Interest on arrears in accordance with § 288 BGB,
a flat-rate reminder fee in the amount of 5.00 € per reminder,
additional claims for damages, if applicable.
After an unsuccessful reminder, the company is entitled to transfer the claim to a Debt collection agency to be handed over. The customer shall bear the costs incurred for appropriate legal action (§ 280, § 286 BGB).
Contractual penalty: If payment is not made in full within seven (7) calendar days of the reminder datethe company reserves the right to charge a flat-rate fee for Contractual penalty in the amount of 10 % of the invoice amount (max. € 500) to demand compensation. The assertion of further claims remains unaffected.
6. delivery and dispatch
The tickets are exclusively after receipt of full payment delivered. The tickets are usually handed over during the week of the event, but at the earliest when they have been provided by the organiser or sales partner.
The company reserves the right to change the method of dispatch (e.g. PDF by e-mail, courier, box office deposit). according to organisational and time criteria to choose. There is no entitlement to a specific shipping method.
7. right of cancellation
A Right of cancellation does not exist.
Pursuant to Section 312g (2) No. 9 BGB, cancellation is excluded for contracts for services in connection with leisure activities if the contract provides for a specific date or period for the provision of the service.
This applies in particular to tickets for events with a fixed date.
8. return, exchange and loss
A Cancellation, exchange or return of the tickets sold is excluded.
Even in the event of loss, damage or theft of the tickets no replacement and no refund.
9 Changes to the event and liability
The company takes over No liability for the implementation, cancellation, postponement or other changes (e.g. location, date, programme) of events.
In the event of cancellation or insolvency of the organiser no claims against the company.
Any claims for reimbursement are exclusively vis-à-vis the organiser to be asserted.
10. hygiene rules and access requirements
The customer is obliged to independently about the regulations applicable at the time of the event (e.g. compulsory vaccination, testing or identification).
A claim for reimbursement in the event of refusal of admission due to missing proof is excluded.
11. data protection
Personal data is processed for contract fulfilment in accordance with Art. 6 para. 1 lit. b GDPR and for the fulfilment of legal obligations.
If necessary for implementation, data will be passed on to Payment service provider (e.g. Stripe), shipping company, IT service provider or accounting software (e.g. Lexware) on the basis of a Contract for order processing in accordance with Art. 28 GDPR.
Further information can be found in the Privacy policy.
12. online dispute resolution (OS platform)
The European Commission provides a platform for online dispute resolution (OS):
https://ec.europa.eu/consumers/odr
Our e-mail address is: office@vto-elite-hospitality.com
We are not obliged and not willingto participate in a dispute resolution procedure before a consumer arbitration board.
13 Choice of law and place of jurisdiction
It applies exclusively German law to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
For Consumers This shall only apply insofar as no mandatory statutory provisions of the country in which the customer has his habitual residence conflict with this.
For Entrepreneur (§ 14 BGB) is Potsdam is the exclusive place of jurisdiction.
14. severability clause
Should any provision of these GTC be invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
The invalid clause shall be replaced by a provision that comes closest to the economic purpose.
General Terms and Conditions (GTC) of VTO Elite Hospitality UG (limited liability) for the Brokerage, Reservation and Delivery of Admission Tickets
Effective: July 2025
1. scope of application
These General Terms and Conditions (hereinafter referred to as "GTC") apply to all services provided by
VTO Elite Hospitality UG (haftungsbeschränkt), Breitscheidstraße 59, 15827 Blankenfelde-Mahlow, Germany
(hereinafter referred to as the "Company") in connection with the brokerage, reservation, and delivery of tickets for events (hereinafter "Tickets").
They apply to all contracts concluded between the Company and consumers (§ 13 BGB) as well as business customers (§ 14 BGB) via the online platform www.vip-tickets-only.com or through written, telephone, or electronic orders - especially through the provided booking form.
By submitting the completed booking form, the customer makes a binding offer to conclude a brokerage contract and confirms that they have read and accepted these GTC.
2 Subject of the Agreement and Brokerage Services
The Company acts exclusively as a broker for event tickets and is not the organiser of the events. The execution of the event is the sole responsibility of the respective organiser.
Any additional services included with the ticket (e.g. hospitality, parking, or public transport access) are provided by the organiser or third-party service providers, not by the Company.
3. prices and brokerage fee
The total price payable by the customer consists of:
the original ticket price (face value),
a customary brokerage fee charged by the Company,
system and presale fees, and
applicable VAT (if required by law).
Note: The total price may significantly exceed the face value printed on the ticket, especially for high-demand events. The customer has no right to request disclosure of the Company's procurement prices.
For business customers based in the EU, invoicing may occur net (reverse charge)provided a valid VAT ID is supplied.
4. conclusion of contract
By submitting the completed booking form, the customer makes a legally binding offer to purchase the selected tickets. The contract is concluded in accordance with § 145 BGB when the form is received by the Company.
Cancellation or withdrawal is excluded in accordance with § 312g para. 2 no. 9 BGB.
An invoice will be issued promptly. The invoice amount is due immediately upon receipt.
5. payment, default and collection
Payment can be made via:
Credit card (Visa, Mastercard, Amex) via Stripe, or
Bank transfer to the account stated in the invoice.
The invoice amount must be paid in full within three (3) calendar days of receipt.
In the event of default, the Company may charge:
statutory default interest pursuant to § 288 BGB,
a reminder fee of €5.00 per reminder,
and may assert additional claims for damages.
If payment is not received after a reminder, the Company reserves the right to assign the claim to a debt collection agency. The customer shall reimburse all costs incurred in the course of legal enforcement (§ 280, § 286 BGB).
Contractual Penalty: If payment is not received within seven (7) calendar days after the reminder, the Company may charge a contractual penalty of 10 % of the invoice amount (max. €500). Further claims for damages remain unaffected.
6. ticket delivery
Tickets are only delivered after full payment has been received. Delivery usually takes place during the week of the event, but not earlier than when tickets have been made available by the organiser or distributor.
Delivery may occur via PDF email, courier service, or at the event box officedepending on organisational and logistical considerations. The Company determines the method of delivery. No entitlement to a specific delivery method exists.
7. right of withdrawal
No right of withdrawal exists.
According to § 312g para. 2 no. 9 BGB, consumers have no right of withdrawal for contracts involving leisure services with a fixed date or period.
This includes the brokerage of tickets for scheduled events, making withdrawal legally excluded.
8 Return, Exchange, and Ticket Loss
Cancellation, exchange, or return of brokered tickets is excluded.
No refund or replacement will be issued in case of loss, destruction, or theft of tickets.
9 Event Changes and Liability
The Company is not liable for the execution, cancellation, postponement, or changes (e.g. venue, time, lineup) of events.
In the event of cancellation or insolvency of the organizer, the customer has no claim against the Company.
Any claims must be made directly against the respective organiser.
10 Hygiene and Admission Regulations
It is the customer's responsibility to inform themselves about the health and access regulations applicable at the time of the event.
If entry is denied due to missing documentation (e.g. ID, proof of vaccination or testing), no refund will be granted.
11. data protection
Personal data will be processed solely for contract execution in accordance with Art. 6 para. 1 lit. b GDPR and legal obligations.
Where necessary for performance, data may be shared with payment processors (e.g. Stripe), logistics partners, IT providers, or accounting software (e.g. Lexware), based on a data processing agreement pursuant to Art. 28 GDPR.
For details, please refer to our Privacy Policy.
12 Online Dispute Resolution (ODR Platform)
The European Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr
Our email address: office@vto-elite-hospitality.com
We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.
13 Governing Law and Jurisdiction
These terms are governed by the laws of Germanyexcluding the UN Convention on Contracts for the International Sale of Goods.
For consumers, this applies only insofar as no mandatory consumer protection provisions in the customer's country of residence are violated.
For business customers (§ 14 BGB), the exclusive place of jurisdiction shall be Potsdam, Germany.
14 Severability Clause
If any provision of these GTC is or becomes invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
Such a provision shall be replaced by one that most closely reflects the economic purpose of the original clause.
