AGB | GTC
General Terms and Conditions of the VTO Elite Hospitality UG (limited liability)
for the procurement, reservation and delivery of tickets via
vip-tickets-only.com.
Note: This page provides the GTC in German and English.
In the event of contradictions, the German version shall apply.
Important note: The company acts solely as an agent and is not an organiser. Tickets will only be made available after full payment has been received.
§1 Scope of application
(1) These General Terms and Conditions („GTC“) apply to all contracts between the VTO Elite Hospitality UG (limited liability) - hereinafter referred to as the „Company“ - and its customers via the procurement of VIP tickets, hospitality services, business seats and other event access.
(2) These GTC apply to:
- Consumers (§ 13 BGB)
- Entrepreneurs (§ 14 BGB)
- international private and business customers
(3) Deviating or conflicting terms and conditions of the Customer shall not apply unless the Company expressly agrees to their validity in writing.
§2 Subject matter of the contract and mediation role
(1) The company exclusively provides agency, planning and organisational services in connection with events in Germany and abroad. This involves the provision of services within the meaning of §§ 611 ff. BGB (GERMAN CIVIL CODE). A contractual success is not owed.
(2) The Company is neither the organiser nor the rights holder, licensee or operator of the respective event.
(3) The Company's contractual obligation is to arrange and organise the procurement of corresponding ticket or hospitality access via external providers and partners.
(4) The implementation of the event itself (organisation, procedure, catering, admission, security, match operations, etc.) is not part of the contractual performance obligation of the company, but is the sole responsibility of the respective organiser or rights holder.
(5) Unless expressly stated otherwise, tickets may originate from external partners, hospitality providers or documented secondary sources.
§3 Conclusion of contract
(1) The presentation of events, ticket categories, hospitality services, business seats and other access authorisations on the website does not constitute a binding offer, but an invitation to submit a non-binding enquiry.
(2) Enquiries are made exclusively via the enquiry forms provided on the website. Sending the enquiry form does not constitute a contractual offer, but merely serves as a non-binding availability enquiry.
(3) Upon receipt of the enquiry, the Company shall check availability and submit an individual, limited and binding offer to the customer by e-mail.
(4) The offer contains an electronic link to a booking form in which the essential offer data (in particular event, category, number, total price) are stored.
(5) By completing the booking form, confirming the validity of these GTC and clicking the button „Book now with obligation to pay“ the customer accepts the offer with binding effect.
(6) The contract is legally binding when this button is clicked.
(7) Upon conclusion of the contract, the customer shall be obliged to pay the total amount stated in the offer. Payment shall be made in accordance with §5 of these GTC.
§4 Prices
(1) Only the prices shown in the individual offer are authoritative. The „total amount“ shown there represents the final amount to be paid by the customer.
(2) Ticket prices may - particularly in the case of hospitality services or in the secondary market - be considerably higher than the official ticket price („face value“) set by the respective organiser in primary sales.
(3) There is no entitlement to the disclosure of purchase or procurement prices.
§5 Terms of payment
(1) The total amount is due immediately after conclusion of the contract.
(2) Payments shall be made by:
- Credit card (via Stripe or comparable payment service providers), or
- Bank transfer according to invoice.
(3) If payment is not made on time, the customer shall be in default of payment without further reminder.
(4) The Company is authorised:
- to charge interest on arrears in accordance with § 288 BGB
- to claim dunning costs
- Hand over receivables to debt collection service providers or lawyers
- to take legal action
§6 Obligations of the customer to co-operate
(1) The customer is obliged to provide all information in the booking form completely and truthfully.
(2) The customer is obliged to comply with any personalisation requirements or organiser specifications.
(3) Intentional or negligent misrepresentation of essential contractual data (in particular identity, billing data or personalisation data) shall entitle the Company to terminate the contract and to claim damages after setting a reasonable deadline, provided that the Company suffers damage as a result.
§7 Provision of event documents
(1) The transmission of tickets, QR codes, hospitality documents or other access data shall take place in electronic or physical form, depending on the event.
(2) Electronic tickets or access data are generally sent by e-mail to the e-mail address provided by the customer.
(3) If physical tickets, VIP tickets, admission wristbands, reservation documents or other documents are provided, they shall be handed over either by post to the address specified by the customer or - if provided - by depositing them at the event venue (e.g. on the day of the event).
(4) Any shipping costs are shown separately in the individual offer.
(5) The right to receive the event documents shall only exist after full payment has been received.
(6) The company is authorised to withhold the transmission of the event documents until full payment has been made.
(7) In the event of payment arrears or unauthorised chargebacks, the Company is entitled to have digital tickets or access data blocked, insofar as this is technically possible.
(8) The event documents shall be provided after full payment has been received and subject to timely provision by the respective organiser, rights holder or service partner.
(9) Unless a different delivery period is specified in the individual offer, the event documents shall be sent during the week of the event, but at the latest in good time before the start of the event. There is no entitlement to earlier delivery.
§8 Chargeback and payment chargeback
(1) In the event of an unauthorised credit card chargeback, the Company's claim to payment shall remain in force.
(2) The customer is obliged to co-operate in the clarification.
(3) All fees, processing and legal costs arising from an unauthorised chargeback for which the customer is responsible shall be borne by the customer. This shall not apply if the chargeback is due to circumstances for which the Company is responsible.
§9 Event cancellation / postponement
(1) In the event of cancellation, postponement or change of date, claims shall be made exclusively against the respective organiser.
(2) Reimbursement by the Company shall only be made to the extent that corresponding amounts have actually been reimbursed by the organiser.
(3) The company is not obliged to use its own funds to make advance payments.
(4) The agency fee shall remain due if the Company has duly provided its agency service or has made a binding, chargeable reservation or booking with the organiser, rights holder or service partner. A binding reservation exists in particular if the Company itself has entered into a legal or economic obligation to accept or pay for the corresponding tickets or hospitality services. This applies in particular to the procurement of services from external providers.
§10 Restriction on resale
(1) The tickets procured are generally intended for personal use.
(2) The customer undertakes to comply with any resale restrictions imposed by the organiser.
(3) In the event of culpable commercial resale, the customer may be threatened with sanctions, contractual penalties or other measures by the respective organiser. The company is not obliged to protect the customer from the assertion of such claims by the organiser.
§11 Offsetting and assignment
(1) Offsetting is only permitted with undisputed or legally established claims.
(2) An assignment of claims of the customer against the company is excluded.
§12 Liability
(1) The Company shall be liable in cases of intent or gross negligence in accordance with the statutory provisions. Liability for guarantees shall be independent of the degree of fault. The Company shall only be liable for slight negligence in accordance with the provisions of the Product Liability Act, for injury to life, limb or health or for breach of material contractual obligations. The claim for damages for the slightly negligent breach of material contractual obligations shall be limited to the foreseeable damage typical for the contract, unless unlimited liability exists due to injury to life, limb or health or in accordance with the provisions of the Product Liability Act. Any further liability for damages is excluded. Liability shall also apply to breaches of duty by the company's vicarious agents.
(2) Essential contractual obligations are those obligations whose fulfilment is essential for the proper execution of the contract and on whose compliance the customer may regularly rely.
(3) If the customer is an entrepreneur, claims for damages due to slight negligence are excluded, unless they concern essential contractual obligations, damages resulting from injury to life, body or health, guarantees or claims under the Product Liability Act.
(4) In the event of data loss, the Company shall only be liable for the damage that would have occurred even if the Customer had made proper and regular data backups commensurate with the risk.
(5) Unless expressly agreed otherwise, the customer's claims shall become time-barred in accordance with the statutory provisions.
(6) The Company assumes no liability for the implementation of the arranged events by organisers or other third parties. In particular, the Company shall not be liable for cancellations, changes or postponements of events. Reimbursement shall only be made to the extent that the Company has actually been reimbursed corresponding amounts by the respective organiser.
§13 Force majeure
The Company shall not be liable for impediments to performance due to force majeure, in particular natural events, pandemics, official measures, political events or other unforeseeable circumstances beyond its control.
§14 Technical errors and mistakes
Obvious price errors, input errors or technical transmission errors entitle the company to contest the contract in accordance with § 119 BGB.
§15 Right of cancellation
For contracts for the procurement of tickets, hospitality services or other access authorisations to events with a fixed date or period, there is no right of cancellation in accordance with Section 312g (2) No. 9 BGB.
§16 Data protection
Personal data is processed in accordance with the GDPR. Further information can be found in the privacy policy on www.vip-tickets-only.com/datenschutz.
§17 Choice of law and place of jurisdiction
(1) German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) With regard to entrepreneurs, the exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship shall be the registered office of the Company.
(3) The statutory regulations for determining the place of jurisdiction shall apply to consumers. Mandatory consumer protection regulations of the consumer's country of residence shall remain unaffected.
§18 Severability clause
Should individual provisions of these GTC be invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, the valid provision that comes closest to the economic purpose shall be deemed to have been agreed.
Status: February 2026 - The German version shall prevail in case of inconsistencies.
§1 Scope of Application
(1) These General Terms and Conditions (“GTC”) apply to all contracts concluded between VTO Elite Hospitality UG (limited liability) - hereinafter referred to as the “Company” - and its customers regarding the brokerage of VIP tickets, hospitality services, business seats and other event access rights.
(2) These GTC apply to:
- Consumers (§ 13 German Civil Code - BGB)
- Entrepreneurs (§ 14 German Civil Code - BGB)
- International private and business customers
(3) Any deviating or conflicting terms of the customer shall not apply unless the Company expressly agrees to their validity in writing.
§2 Subject Matter of the Contract and Brokerage Role
(1) The Company exclusively provides brokerage, planning and organisational services in connection with events in Germany and abroad. These services constitute services within the meaning of §§ 611 et seq. BGB. A specific result within the meaning of a contract for work (Werkvertrag) is not owed.
(2) The Company is neither the organiser, rights holder, licensee nor operator of the respective event.
(3) The contractual obligation of the Company is limited to the brokerage and coordination of the procurement of corresponding ticket or hospitality access through external providers and partner networks.
(4) The actual execution of the event (organisation, event schedule, catering, admission control, security, sporting performance, etc.) is not part of the Company's contractual obligations but is the sole responsibility of the respective organiser or rights holder.
(5) Unless expressly stated otherwise, tickets may originate from inventories of external partners, hospitality providers or documented secondary market sources.
§3 Conclusion of Contract
(1) The presentation of events, ticket categories, hospitality services, business seats and other access rights on the website does not constitute a binding offer but an invitation to submit a non-binding inquiry.
(2) Inquiries may only be submitted via the inquiry forms provided on the website. Submitting the inquiry form does not constitute a contractual offer but merely a non-binding availability request.
(3) Upon receipt of the inquiry, the Company reviews availability and submits an individual, time-limited and binding offer via email.
(4) The offer contains an electronic link to a booking form in which the essential offer details (in particular event, category, quantity and total price) are specified.
(5) By fully completing the booking form, accepting these GTC and clicking the button “Book now with obligation to pay”, the customer legally accepts the offer.
(6) The contract is concluded upon clicking this button.
(7) Upon conclusion of the contract, the customer becomes obliged to pay the total amount stated in the offer. Payment shall be made in accordance with §5 of these GTC.
§4 Prices
(1) The prices stated in the individual offer shall apply exclusively. The “total amount” indicated therein constitutes the final amount payable by the customer.
(2) Ticket prices - particularly in connection with hospitality services or secondary market transactions - may significantly exceed the official ticket price (“face value”) set by the respective organiser in the primary market.
(3) The customer has no claim to disclosure of procurement or purchase prices.
§5 Payment Terms
(1) The total amount is due immediately upon conclusion of the contract.
(2) Payments shall be made by:
- Credit card (via Stripe or comparable payment service providers), or
- Bank transfer in accordance with the issued invoice.
(3) If payment is not made on time, the customer shall automatically be in default without further notice.
(4) The Company is entitled to:
- Charge statutory default interest pursuant to § 288 BGB
- Claim reminder fees
- Assign claims to debt collection agencies or attorneys
- Initiate legal proceedings
§6 Customer's Duties of Cooperation
(1) The customer is obliged to provide complete and truthful information in the booking form.
(2) The customer must comply with any personalisation requirements or organiser regulations.
(3) Intentional or negligent false statements concerning essential contractual data (in particular identity, billing details or personalisation data) entitle the Company, after setting a reasonable deadline, to terminate the contract and claim damages, provided the Company suffers damage as a result.
§7 Provision of Event Documents
(1) Tickets, QR codes, hospitality documents or other access credentials shall be provided in electronic or physical form depending on the respective event.
(2) Electronic tickets or access credentials are generally transmitted via email to the email address provided by the customer.
(3) Where physical tickets, VIP cards, admission wristbands, reservation documents or other materials are required, delivery shall occur either by postal shipment to the address provided by the customer or, if applicable, by on-site collection at the event venue (e.g. on the day of the event).
(4) Any shipping costs shall be stated separately in the individual offer.
(5) The customer is entitled to receive event documents only after full payment has been received.
(6) Until full payment has been received, the Company is entitled to withhold delivery.
(7) In the event of payment default or unjustified chargebacks, the Company may, where technically possible, block digital tickets or access credentials.
(8) Event documents shall be provided after full payment has been received and subject to timely provision by the respective organiser, rights holder or service partner.
(9) Unless otherwise specified in the individual offer, event documents shall be transmitted during the week of the event, but in any case in due time prior to the start of the event. The customer is not entitled to earlier delivery.
§8 Chargebacks and Payment Reversals
(1) In the event of an unjustified credit card chargeback, the Company's claim for payment shall remain unaffected.
(2) The customer is obliged to cooperate in clarifying the matter.
(3) All fees, administrative costs and legal enforcement costs resulting from an unjustified payment reversal attributable to the customer shall be borne by the customer. This shall not apply if the chargeback is due to circumstances for which the Company is responsible.
§9 Event Cancellation / Postponement
(1) In the event of cancellation, postponement or material modification of the event, claims shall be directed exclusively against the respective organizer.
(2) Any refund by the Company shall only be made to the extent that corresponding amounts have actually been reimbursed to the Company by the organiser.
(3) The Company is not obliged to advance its own funds.
(4) The brokerage fee remains payable if the Company has duly performed its brokerage service or has entered into a binding and cost-incurring reservation or booking with the organiser, rights holder or service partner. A binding reservation exists in particular where the Company has assumed a legal or economic obligation to purchase or pay for the respective tickets or hospitality services.this applies in particular within the scope of brokerage of services provided by external providers.
§10 Resale Restrictions
(1) Tickets brokered by the Company are generally intended for personal use.
(2) The customer undertakes to comply with any resale restrictions imposed by the organiser.
(3) In the event of culpable commercial resale, the customer may be subject to sanctions, contractual penalties or other measures imposed by the respective organiser. The Company is not obliged to protect the customer from such claims.
§11 Set-Off and Assignment
(1) Set-off is permitted only against undisputed or legally established claims.
(2) Assignment of claims against the Company is excluded.
§12 Liability
(1) The Company shall be liable in cases of intent or gross negligence in accordance with statutory provisions. Liability for guarantees shall apply irrespective of fault. In cases of slight negligence, the Company shall only be liable under the Product Liability Act, for injury to life, body or health, or for breach of essential contractual obligations. In the latter case, liability shall be limited to foreseeable damage typical for the contract. Any further liability for damages is excluded. This limitation also applies to breaches by vicarious agents of the Company.
(2) Essential contractual obligations are obligations whose fulfilment is essential for the proper performance of the contract and on whose compliance the customer may regularly rely.
(3) If the customer is an entrepreneur, claims for damages based on slight negligence are excluded except in cases involving essential contractual obligations, injury to life, body or health, guarantees or claims under the Product Liability Act.
(4) In the event of data loss, the Company shall only be liable for damage that would have occurred even if the customer had properly and regularly backed up data in a manner appropriate to the risk.
(5) Unless otherwise expressly agreed, claims of the customer shall become time-barred in accordance with statutory provisions.
(6) The Company assumes no liability for the performance of the brokered events by organisers or other third parties. The Company shall not be liable for cancellations, changes or postponements of events. Refunds shall only be made to the extent that corresponding amounts have actually been reimbursed to the Company by the respective organiser.
§13 Force Majeure
The Company shall not be liable for impediments to performance due to force majeure, in particular natural events, pandemics, governmental measures, political events or other unforeseeable circumstances beyond its control.
§14 Technical Errors and Mistakes
Obvious pricing errors, input errors or technical transmission mistakes entitle the Company to rescind the contract pursuant to § 119 BGB.
§15 Right of Withdrawal
For contracts concerning the brokerage of tickets, hospitality services or other access rights to events with a fixed date or period, there is no right of withdrawal pursuant to § 312g para. 2 no. 9 BGB.
§16 Data Protection
Personal data shall be processed in accordance with the GDPR. Further information is available in the Privacy Policy at: www.vip-tickets-only.com/datenschutz
§17 Governing Law and Jurisdiction
(1) German law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) For entrepreneurs, the exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship shall be the registered office of the Company.
(3) For consumers, the statutory provisions regarding jurisdiction shall apply. Mandatory consumer protection provisions of the consumer's country of residence shall remain unaffected.
§18 Severability Clause
Should any provision of these GTC be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that most closely reflects the economic intent of the invalid provision.
Effective: January 2026
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