AGB | GTC
General Terms and Conditions of the VTO Elite Hospitality UG (limited liability)
for the procurement, reservation and delivery of tickets via
vip-tickets-only.com.
Note: This page provides the GTC in German and English.
In the event of contradictions, the German version shall apply.
Important note: The company acts solely as an agent and is not an organiser. Tickets will only be made available after full payment has been received.
§1 Scope of application
(1) These General Terms and Conditions („GTC“) apply to all contracts between the VTO Elite Hospitality UG (limited liability) - hereinafter referred to as the „Company“ - and its customers via the procurement of VIP tickets, hospitality services, business seats and other event access.
(2) These GTC apply to:
- Consumers (§ 13 BGB)
- Entrepreneurs (§ 14 BGB)
- international private and business customers
(3) Deviating or conflicting terms and conditions of the Customer shall not apply unless the Company expressly agrees to their validity in writing.
§2 Subject matter of the contract and mediation role
(1) The company exclusively provides agency, planning and organisational services in connection with events in Germany and abroad. This involves the provision of services within the meaning of §§ 611 ff. BGB (GERMAN CIVIL CODE). A contractual success is not owed.
(2) The Company is neither the organiser nor the rights holder, licensee or operator of the respective event.
(3) The Company’s contractual obligation is to act as an intermediary and to organise the procurement of the relevant tickets or hospitality packages through external providers and partners.
(4) The implementation of the event itself (organisation, procedure, catering, admission, security, match operations, etc.) is not part of the contractual performance obligation of the company, but is the sole responsibility of the respective organiser or rights holder.
(5) Unless expressly stated otherwise, tickets may originate from external partners, hospitality providers or documented secondary sources.
§3 Conclusion of contract
(1) The presentation of events, ticket categories, hospitality services, business seats and other access authorisations on the website does not constitute a binding offer, but an invitation to submit a non-binding enquiry.
(2) Customer enquiries may be made, in particular, via the enquiry forms provided on the website or as part of individual correspondence by email. Submitting an enquiry does not in itself constitute a binding offer to enter into a contract; rather, it serves initially to check availability and to draw up a personalised quotation.
(3) Upon receipt of the enquiry, the company shall check availability and provide the customer with a personalised, time-limited and binding offer, usually by email.
(4) The offer contains the key details of the contract, in particular the event, category, number of tickets, total price and the validity period of the offer. Depending on the booking method offered, binding acceptance may take place either via an electronic booking form or through individual email correspondence.
(5) Conclusion of the contract via the electronic booking form
Where the offer includes an electronic booking link, acceptance is effected by completing the booking form in full, confirming acceptance of these Terms and Conditions, and clicking the booking button provided at the checkout, which clearly indicates the obligation to pay.
By clicking this button, the contract becomes legally binding and you are obliged to make payment.
(6) Conclusion of a contract through individual email correspondence
Alternatively, the customer may accept a personalised quotation sent by email as a binding offer within the specified quotation period by sending a clear and unconditional declaration of acceptance by email.
The Company expressly draws attention to the applicability of these General Terms and Conditions in the quotation and makes them available to the customer prior to the conclusion of the contract as a PDF attachment or in another form that can be permanently stored.
By accepting the quotation unconditionally, including the General Terms and Conditions incorporated therein, the customer agrees to be bound by them and undertakes to fulfil the payment obligation set out in the quotation.
The contract shall become legally binding upon the Company’s receipt of the declaration of acceptance within the specified time limit.
(7) Regardless of the booking method chosen, the customer is obliged to pay the total amount stated in the individual quotation upon conclusion of the contract. Payment shall be made in accordance with clause 5 of these Terms and Conditions.
(8) Any amendments or additions to the offer made by the customer do not constitute unconditional acceptance and require a separate agreement between the contracting parties.
§4 Prices
(1) Only the prices shown in the individual offer are authoritative. The „total amount“ shown there represents the final amount to be paid by the customer.
(2) Ticket prices may - particularly in the case of hospitality services or in the secondary market - be considerably higher than the official ticket price („face value“) set by the respective organiser in primary sales.
(3) There is no entitlement to the disclosure of purchase or procurement prices.
§5 Terms of payment
(1) The payment terms and methods set out in the individual quotation, at the checkout and on the invoice shall apply.
(2) Depending on the country of invoicing, the total amount and how close the event is, the following payment methods, in particular, may be offered:
- Credit card via Stripe, or
- Bank transfer according to invoice.
(3) In the case of bank transfers, the payment term is generally three calendar days from the date the contract is concluded, unless a different payment term is specified in the individual quotation or on the invoice, or a shorter payment term is specified due to an event taking place at short notice. Credit card payments must be made immediately as part of the booking process.
(4) If payment is not made by the due date, the customer shall be in default in accordance with the statutory provisions.
(5) The company is entitled to:
- to charge interest on arrears in accordance with § 288 BGB
- to claim dunning costs
- Hand over receivables to debt collection service providers or lawyers
- to take legal action
§6 Obligations of the customer to co-operate
(1) The customer is obliged to provide, in full and truthfully, all information required for the booking and the performance of the contract, in particular identity, contact, billing and, where applicable, personalisation details, regardless of the booking method chosen.
(2) The customer is obliged to comply with any personalisation requirements or organiser specifications.
(3) Intentional or negligent misrepresentation of essential contractual data (in particular identity, billing data or personalisation data) shall entitle the Company to terminate the contract and to claim damages after setting a reasonable deadline, provided that the Company suffers damage as a result.
§7 Provision of event documents
(1) The transmission of tickets, QR codes, hospitality documents or other access data shall take place in electronic or physical form, depending on the event.
(2) Electronic tickets or access data are generally sent by e-mail to the e-mail address provided by the customer.
(3) If physical tickets, VIP tickets, admission wristbands, reservation documents or other documents are provided, they shall be handed over either by post to the address specified by the customer or - if provided - by depositing them at the event venue (e.g. on the day of the event).
(4) Any shipping costs are shown separately in the individual offer.
(5) Course materials will generally only be made available during the week of the course, but at the latest in good time before the course begins. The date of payment does not entitle the participant to receive the materials earlier.
(6) Full payment must be received before the materials are made available. Until payment has been made in full, the company is entitled to withhold the transmission or handover of the event documents.
(7) In the event of payment arrears or unauthorised chargebacks, the Company is entitled to have digital tickets or access data blocked, insofar as this is technically possible.
(8) Provision is subject to the timely provision of the event documents by the relevant organiser, rights holder or service partner.
(9) In the case of last-minute bookings or events taking place at short notice, notwithstanding paragraph 5, the materials may be made available at short notice following the booking and receipt of full payment, as soon as the Company has received the event documentation. There is no entitlement to a specific earlier date of provision.
§8 Chargeback and payment chargeback
(1) In the event of an unauthorised credit card chargeback, the Company's claim to payment shall remain in force.
(2) The customer is obliged to co-operate in the clarification.
(3) All fees, processing and legal costs arising from an unauthorised chargeback for which the customer is responsible shall be borne by the customer. This shall not apply if the chargeback is due to circumstances for which the Company is responsible.
§9 Event cancellation / postponement
(1) In the event of cancellation, postponement or change of date, claims shall be made exclusively against the respective organiser.
(2) Reimbursement by the Company shall only be made to the extent that corresponding amounts have actually been reimbursed by the organiser.
(3) The company is not obliged to use its own funds to make advance payments.
(4) The agency fee shall remain due if the Company has duly provided its agency service or has made a binding, chargeable reservation or booking with the organiser, rights holder or service partner. A binding reservation exists in particular if the Company itself has entered into a legal or economic obligation to accept or pay for the corresponding tickets or hospitality services. This applies in particular to the procurement of services from external providers.
§10 Restriction on resale
(1) The tickets procured are generally intended for personal use.
(2) The customer undertakes to comply with any resale restrictions imposed by the organiser.
(3) In the event of culpable commercial resale, the customer may be threatened with sanctions, contractual penalties or other measures by the respective organiser. The company is not obliged to protect the customer from the assertion of such claims by the organiser.
§11 Offsetting and assignment
(1) Offsetting is only permitted with undisputed or legally established claims.
(2) An assignment of claims of the customer against the company is excluded.
§12 Liability
(1) The Company shall be liable in cases of intent or gross negligence in accordance with the statutory provisions. Liability for guarantees shall be independent of the degree of fault. The Company shall only be liable for slight negligence in accordance with the provisions of the Product Liability Act, for injury to life, limb or health or for breach of material contractual obligations. The claim for damages for the slightly negligent breach of material contractual obligations shall be limited to the foreseeable damage typical for the contract, unless unlimited liability exists due to injury to life, limb or health or in accordance with the provisions of the Product Liability Act. Any further liability for damages is excluded. Liability shall also apply to breaches of duty by the company's vicarious agents.
(2) Essential contractual obligations are those obligations whose fulfilment is essential for the proper execution of the contract and on whose compliance the customer may regularly rely.
(3) If the customer is an entrepreneur, claims for damages due to slight negligence are excluded, unless they concern essential contractual obligations, damages resulting from injury to life, body or health, guarantees or claims under the Product Liability Act.
(4) In the event of data loss, the Company shall only be liable for the damage that would have occurred even if the Customer had made proper and regular data backups commensurate with the risk.
(5) Unless expressly agreed otherwise, the customer's claims shall become time-barred in accordance with the statutory provisions.
(6) The Company assumes no liability for the implementation of the arranged events by organisers or other third parties. In particular, the Company shall not be liable for cancellations, changes or postponements of events. Reimbursement shall only be made to the extent that the Company has actually been reimbursed corresponding amounts by the respective organiser.
§13 Force majeure
The Company shall not be liable for impediments to performance due to force majeure, in particular natural events, pandemics, official measures, political events or other unforeseeable circumstances beyond its control.
§14 Technical errors and mistakes
Obvious price errors, input errors or technical transmission errors entitle the company to contest the contract in accordance with § 119 BGB.
§15 Right of cancellation
For contracts for the procurement of tickets, hospitality services or other access authorisations to events with a fixed date or period, there is no right of cancellation in accordance with Section 312g (2) No. 9 BGB.
§16 Data protection
Personal data is processed in accordance with the GDPR. Further information can be found in the privacy policy on www.vip-tickets-only.com/datenschutz.
§17 Choice of law and place of jurisdiction
(1) German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) With regard to entrepreneurs, the exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship shall be the registered office of the Company.
(3) The statutory regulations for determining the place of jurisdiction shall apply to consumers. Mandatory consumer protection regulations of the consumer's country of residence shall remain unaffected.
§18 Severability clause
Should individual provisions of these GTC be invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, the valid provision that comes closest to the economic purpose shall be deemed to have been agreed.
Status: November 2026 · In the event of any inconsistencies, the German version shall prevail.
§1 Scope of Application
(1) These General Terms and Conditions (“GTC”) apply to all contracts concluded between VTO Elite Hospitality UG (limited liability) - hereinafter referred to as the “Company” - and its customers regarding the brokerage of VIP tickets, hospitality services, business seats and other event access rights.
(2) These GTC apply to:
- Consumers (§ 13 German Civil Code - BGB)
- Entrepreneurs (§ 14 German Civil Code - BGB)
- International private and business customers
(3) Any deviating or conflicting terms of the customer shall not apply unless the Company expressly agrees to their validity in writing.
§2 Subject Matter of the Contract and Brokerage Role
(1) The Company exclusively provides brokerage, planning and organisational services in connection with events in Germany and abroad. These services constitute services within the meaning of §§ 611 et seq. BGB. A specific result within the meaning of a contract for work (Werkvertrag) is not owed.
(2) The Company is neither the organiser, rights holder, licensee nor operator of the respective event.
(3) The contractual obligation of the Company is limited to the brokerage and coordination of the procurement of corresponding ticket or hospitality access through external providers and partner networks.
(4) The actual execution of the event (organisation, event schedule, catering, admission control, security, sporting performance, etc.) is not part of the Company's contractual obligations but is the sole responsibility of the respective organiser or rights holder.
(5) Unless expressly stated otherwise, tickets may originate from inventories of external partners, hospitality providers or documented secondary market sources.
§3 Conclusion of Contract
(1) The presentation of events, ticket categories, hospitality services, business seats and other access rights on the website does not constitute a binding offer, but an invitation to submit a non-binding enquiry.
(2) Customer enquiries may, in particular, be submitted via the enquiry forms provided on the website or through direct communication by email. Submitting an enquiry does not constitute a binding offer to enter into a contract; its primary purpose is to check availability and prepare a personalised quote.
(3) Upon receiving an enquiry, the Company checks availability and submits an individual, time-limited and binding offer to the customer, usually by email.
(4) The offer sets out the essential contractual details, in particular the event, category, quantity, total price and the validity of the offer. Depending on the booking channel provided, binding acceptance may take place either via an electronic booking form or through individual email correspondence.
(5) Conclusion of the contract via the electronic booking form
Where the offer includes an electronic booking link, the customer accepts the offer by completing the booking form in full, confirming that these General Terms and Conditions apply, and clicking the booking button provided at the checkout which clearly indicates the obligation to pay.
The contract becomes legally binding and gives rise to an obligation to pay when you click this button.
(6) Conclusion of a contract through individual email correspondence
Alternatively, the customer may accept an offer sent to them individually by email in a binding manner within the stated validity period of the offer by sending a clear and unconditional acceptance by email.
The Company expressly refers to these General Terms and Conditions in the offer itself and makes them available to the customer prior to the conclusion of the contract as a PDF attachment or in another form that can be permanently stored.
By unconditionally accepting the offer, including the General Terms and Conditions incorporated therein, the customer agrees to their applicability and undertakes to fulfil the payment obligation set out in the offer.
The contract becomes legally binding upon the Company’s receipt of the declaration of acceptance within the offer’s validity period.
(7) Regardless of the booking method chosen, the customer’s obligation to pay the total amount stated in the individual offer arises upon conclusion of the contract. Payment shall be made in accordance with § 5 of these GTC.
(8) Any changes or additions to the offer made by the customer do not constitute unconditional acceptance and require a separate agreement between the contracting parties.
§4 Prices
(1) The prices stated in the individual offer shall apply exclusively. The “total amount” indicated therein constitutes the final amount payable by the customer.
(2) Ticket prices - particularly in connection with hospitality services or secondary market transactions - may significantly exceed the official ticket price (“face value”) set by the respective organiser in the primary market.
(3) The customer has no claim to disclosure of procurement or purchase prices.
§5 Payment Terms
(1) The payment terms and payment methods set out in the individual offer, at checkout and on the invoice shall apply.
(2) Depending on the country of billing, the total amount and how close the event date is, the following payment methods may, in particular, be offered:
- Credit card via Stripe, or
- Bank transfer in accordance with the issued invoice.
(3) For bank transfers, the payment term is generally three calendar days from the date the contract is concluded, unless a different or shorter payment deadline is specified in the individual quotation or invoice due to the event taking place at short notice. Credit card payments are due immediately as part of the booking process.
(4) If payment is not made on time, the customer shall be in default in accordance with the relevant statutory provisions.
(5) The Company is entitled to:
- Charge statutory default interest pursuant to § 288 BGB
- Claim reminder fees
- Assign claims to debt collection agencies or attorneys
- Initiate legal proceedings
§6 Customer's Duties of Cooperation
(1) The customer is obliged to provide all information required for the booking and performance of the contract – in particular identification, contact, billing and, where applicable, personalisation details – fully and truthfully, regardless of the booking method chosen.
(2) The customer must comply with any personalisation requirements or organiser regulations.
(3) Intentional or negligent false statements concerning essential contractual data (in particular identity, billing details or personalisation data) entitle the Company, after setting a reasonable deadline, to terminate the contract and claim damages, provided the Company suffers damage as a result.
§7 Provision of Event Documents
(1) Tickets, QR codes, hospitality documents or other access credentials shall be provided in electronic or physical form depending on the respective event.
(2) Electronic tickets or access credentials are generally transmitted via email to the email address provided by the customer.
(3) Where physical tickets, VIP cards, admission wristbands, reservation documents or other materials are required, delivery shall occur either by postal shipment to the address provided by the customer or, if applicable, by on-site collection at the event venue (e.g. on the day of the event).
(4) Any shipping costs shall be stated separately in the individual offer.
(5) Event documents are generally provided only during the week of the event, but in any case in good time before the event begins. The timing of payment does not entitle the recipient to earlier provision of the documents.
(6) Full payment must have been received before the event documents are provided. Until full payment has been received, the Company is entitled to withhold the transmission or handover of the event documents.
(7) In the event of payment default or unjustified chargebacks, the Company may, where technically possible, block digital tickets or access credentials.
(8) Commission is subject to the timely provision of the event documents by the relevant organiser, rights holder or service partner.
(9) In the case of last-minute bookings or events taking place at short notice, provision may, by way of exception to paragraph 5, take place shortly after booking and full payment, once the event documents are available to the Company. The customer is not entitled to provision at any specific earlier time.
§8 Chargebacks and Payment Reversals
(1) In the event of an unjustified credit card chargeback, the Company's claim for payment shall remain unaffected.
(2) The customer is obliged to cooperate in clarifying the matter.
(3) All fees, administrative costs and legal enforcement costs resulting from an unjustified payment reversal attributable to the customer shall be borne by the customer. This shall not apply if the chargeback is due to circumstances for which the Company is responsible.
§9 Event Cancellation / Postponement
(1) In the event of cancellation, postponement or material modification of the event, claims shall be directed exclusively against the respective organizer.
(2) Any refund by the Company shall only be made to the extent that corresponding amounts have actually been reimbursed to the Company by the organiser.
(3) The Company is not obliged to advance its own funds.
(4) The brokerage fee remains payable if the Company has duly performed its brokerage service or has entered into a binding and cost-incurring reservation or booking with the organiser, rights holder or service partner. A binding reservation exists in particular where the Company has assumed a legal or economic obligation to purchase or pay for the respective tickets or hospitality services.this applies in particular within the scope of brokerage of services provided by external providers.
§10 Resale Restrictions
(1) Tickets brokered by the Company are generally intended for personal use.
(2) The customer undertakes to comply with any resale restrictions imposed by the organiser.
(3) In the event of culpable commercial resale, the customer may be subject to sanctions, contractual penalties or other measures imposed by the respective organiser. The Company is not obliged to protect the customer from such claims.
§11 Set-Off and Assignment
(1) Set-off is permitted only against undisputed or legally established claims.
(2) Assignment of claims against the Company is excluded.
§12 Liability
(1) The Company shall be liable in cases of intent or gross negligence in accordance with statutory provisions. Liability for guarantees shall apply irrespective of fault. In cases of slight negligence, the Company shall only be liable under the Product Liability Act, for injury to life, body or health, or for breach of essential contractual obligations. In the latter case, liability shall be limited to foreseeable damage typical for the contract. Any further liability for damages is excluded. This limitation also applies to breaches by vicarious agents of the Company.
(2) Essential contractual obligations are obligations whose fulfilment is essential for the proper performance of the contract and on whose compliance the customer may regularly rely.
(3) If the customer is an entrepreneur, claims for damages based on slight negligence are excluded except in cases involving essential contractual obligations, injury to life, body or health, guarantees or claims under the Product Liability Act.
(4) In the event of data loss, the Company shall only be liable for damage that would have occurred even if the customer had properly and regularly backed up data in a manner appropriate to the risk.
(5) Unless otherwise expressly agreed, claims of the customer shall become time-barred in accordance with statutory provisions.
(6) The Company assumes no liability for the performance of the brokered events by organisers or other third parties. The Company shall not be liable for cancellations, changes or postponements of events. Refunds shall only be made to the extent that corresponding amounts have actually been reimbursed to the Company by the respective organiser.
§13 Force Majeure
The Company shall not be liable for impediments to performance due to force majeure, in particular natural events, pandemics, governmental measures, political events or other unforeseeable circumstances beyond its control.
§14 Technical Errors and Mistakes
Obvious pricing errors, input errors or technical transmission mistakes entitle the Company to rescind the contract pursuant to § 119 BGB.
§15 Right of Withdrawal
For contracts concerning the brokerage of tickets, hospitality services or other access rights to events with a fixed date or period, there is no right of withdrawal pursuant to § 312g para. 2 no. 9 BGB.
§16 Data Protection
Personal data shall be processed in accordance with the GDPR. Further information is available in the Privacy Policy at: www.vip-tickets-only.com/datenschutz
§17 Governing Law and Jurisdiction
(1) German law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) For entrepreneurs, the exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship shall be the registered office of the Company.
(3) For consumers, the statutory provisions regarding jurisdiction shall apply. Mandatory consumer protection provisions of the consumer's country of residence shall remain unaffected.
§18 Severability Clause
Should any provision of these GTC be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that most closely reflects the economic intent of the invalid provision.
Effective: November 2026
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