AGB / deutsch
General Terms and Conditions of VTO Elite Hospitality UG (haftungsbeschränkt) for the sale of admission tickets
The following terms and conditions apply to the sale of tickets by VTO Elite Hospitality UG (haftungsbeschränkt) ("hereinafter referred to as the company"), Breitscheidstraße 59, 15827 Blankenfelde-Mahlow, Germany:
- Scope of application
- These General Terms and Conditions apply to all services provided by the company in connection with the reservation, sale and delivery of tickets (hereinafter referred to as "tickets"). They apply to the entire online offer at www.vip-tickets-only.comas well as for all written or telephone ticket orders placed with the company
- By registering the customer on the company's website or by placing an order in writing or by telephone, the customer recognises the validity of these General Terms and Conditions.
- The terms and conditions also apply to all future ticket orders placed by the customer with the company.
- These General Terms and Conditions apply exclusively. Deviating, conflicting or supplementary general terms and conditions of the Customer shall only become part of the contract if and insofar as the Company has expressly agreed to them.
- Contractual relationships, ticket prices
- The Company is not itself the organiser of the events that are the subject of the tickets. By purchasing the tickets, contractual relationships with regard to the event attendance are established exclusively between the respective customers and the organiser. If a ticket also entitles the holder to use it as a ticket on local public transport, a separate contractual relationship exists between the customer and the local public transport company, which is merely mediated by the Company and to which the provisions of the local public transport company apply
- The ticket price charged to the customer by the company is the basic price of the organiser (price printed on the ticket) plus an agency fee. As the Company does not always receive the tickets directly from the organiser, but also procures them through its international partner network, the ticket price to be paid may be considerably higher than the amount printed on the ticket by the organiser, particularly in the case of very attractive and sought-after events
- The prices quoted by the Company to the customer for the tickets include the advance booking fees, system fees, the price printed on the ticket and VAT. The customer has no right to information from the Company as to the price at which the Company purchased the ticket.
- Conclusion of contract
- All on the website www.vip-tickets-only.com The information on tickets and prices contained in the Company's catalogues, advertisements and announcements is only an invitatio ad offerendum. By placing an order, the customer submits a binding offer to conclude a purchase contract for the tickets selected by him and specified in the order. The customer can only place orders in writing by e-mail, fax or letter, not online.
- In response to the Customer's offer, the Company shall check whether the ordered number of tickets in the selected price category is still available. The purchase contract is concluded by the written confirmation of the order by e-mail, fax or letter by the Company or by handing over the ordered tickets (especially in the case of short-term orders) to the Customer or his/her representative.
- If the ordered number of tickets in the price category ordered by the customer is no longer available, the customer can either accept an alternative offer from the company or cancel his order.
- The company only offers tickets according to available categories. Orders for specific rows and seats within a category by the customer are not binding.
- Delivery and shipping costs
- Die Tickets werden in der Regel erst in der Veranstaltungswoche des gewünschten Events an den Kunden ausgehändigt bzw. (nach Wahl der Gesellschaft an der Abendkasse hinterlegt oder an den Kunden geliefert) nach vollständiger Bezahlung der Tickets durch den Kunden, keinesfalls jedoch vor Aushändigung der Tickets durch den Veranstalter oder Vermittler an die Gesellschaft. Sofern eine Lieferung der Tickets ausnahmsweise vor vollständiger Bezahlung der Tickets durch den Kunden erfolgt, bleiben die Tickets bis zur vollständigen Bezahlung im Eigentum der Gesellschaft.
- The Company alone shall decide which shipping company is commissioned. The shipping costs shall be charged in addition to the ticket prices stated in Section 2. The Company charges a flat-rate shipping and handling fee of € 20.00 plus VAT for deliveries within the Federal Republic of Germany. The Company may charge higher shipping costs for deliveries outside the Federal Republic of Germany.
- Cancellation and ticket exchange
- It is not possible to cancel, exchange or return tickets ordered by the customer to the company or to the company.
- Tickets lost or destroyed by the customer will not be replaced. The purchase price for tickets lost or destroyed by the customer will not be refunded by the Company.
- Event implementation, event cancellation, postponement, changes to the line-up, insolvency of the organiser
- The company is not liable for the realisation, course, content and quality of the respective event. The company also accepts no liability for the accuracy and completeness of the information provided on the website. www.vip-tickets-only.com information provided on the event at the instigation of third parties.
- In the event of rescheduled events, the organiser is entitled to declare the validity of the original tickets for the rescheduled event for the new, rescheduled date of the event. In such cases, it is not possible to return the tickets to the agent or to cancel the ticket purchase as a result of the postponement. The Company is not a direct contractual partner of the event organiser (point 2.2).
- In the event of cancellation of events or events that are not held for other reasons, any claims of the customer shall only exist against the respective organiser and under no circumstances against the Company. The Company shall not be obliged to refund to the Customer the fees and sums of money received for its own services, nor shall it be liable to the Company in the event of changes to the line-up at the events. Whether the Customer has any claims against the Organiser shall be determined by the contractual agreements between the Customer and the Organiser.
- In the event of cancellation of the event, the Company is not obliged to refund the fees and the amount of money received for its own services. In the event of cancellation, the Customer shall have no claims against the Company. The Customer's claims against the Operator depend on the contractual agreement between the Customer and the Operator. In particular, the Company accepts no liability in the event of the Operator's incapacity.
- Hygiene measures & country-specific regulations. All ticket holders are obliged to comply with all sanitary measures and guidelines that apply at the venue in the context of COVID-19 or that are required for access to the venue, including vaccinations and corona tests, if applicable. In addition, the terms and conditions make it clear that ticket holders are obliged to comply with the special official regulations that apply when entering the country where the event is taking place from abroad. Should a ticket holder violate these guidelines, provisions and regulations, VTO Elite Hospitality UG (haftungsbeschränkt) is not liable for this circumstance and the possible exclusion from the event, the ticket holder is solely responsible for this and cannot demand a refund even if he/she does not enter the event venue.
- Choice of law
- The Company and the Customer agree - to the extent permitted by law - to the exclusive application of German substantive law and German civil procedure law.
- Severability clause
- Should individual provisions of the contract or these General Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions. The parties undertake to replace the invalid or void provision with a provision that comes closest to the intended economic purpose. The same applies in the event of a loophole
- Data protection
- By placing an order, the Customer agrees that the personal data provided when placing the order may be stored by the Company for the purpose of the proper processing of the order and the contracts concluded in this respect. The Company is authorised to pass this data on to partner companies insofar as this is necessary for the processing of the contract - in particular the processing of payments and the dispatch of tickets.
Stand: Blankenfelde-Mahlow, 27.01.2025
Terms and Conditions / English
General Terms and Conditions of VTO Elite Hospitality UG (limited liability) for the Sale of Admission Tickets
For the sale of admission tickets by VTO Elite Hospitality UG (limited liability) (hereinafter referred to as “the Company”), Breitscheidstraße 59, 15827 Blankenfelde-Mahlow, the following Terms and Conditions shall apply:
- Scope of Application
- These Terms and Conditions apply to all services provided by the Company in connection with the reservation, sale, and delivery of admission tickets (hereinafter “tickets”). They apply to the entire online offering available at [www.vip-tickets-only.com](http://www.vip-tickets-only.com), as well as to all written or telephone ticket orders placed with the Company.
- By registering on the Company’s website or by placing an order in writing or by telephone, the customer acknowledges and accepts these Terms and Conditions.
- These Terms and Conditions shall also apply to all future ticket orders placed by the customer with the Company.
- These Terms and Conditions apply exclusively. Any deviating, conflicting, or additional general terms and conditions of the customer shall only become part of the contract if the Company has expressly agreed to them.
- Contractual Relationships and Ticket Prices
- The Company is not the organizer of the events for which the tickets are issued. By purchasing the tickets, contractual relations regarding attendance at the event are established solely between the respective customer and the event organizer. If a ticket also entitles the holder to use it as a public transportation ticket, a separate contractual relationship is established between the customer and the public transport operator, to which the provisions of the respective public transport company shall apply, with the Company acting merely as an intermediary.
- The ticket price invoiced by the Company to the customer is derived from the base price set by the organizer (i.e., the price printed on the ticket) plus an intermediation fee. As the Company does not always obtain the tickets directly from the organizer but also through its international partner network, the payable ticket price may be considerably higher than the amount printed on the ticket—especially for highly attractive and in-demand events.
- The prices stated by the Company for the tickets include pre-sale fees, system fees, the printed ticket price, as well as VAT. The customer is not entitled to any disclosure from the Company regarding the price at which the Company acquired the ticket.
- Conclusion of Contract
- All information regarding tickets and prices contained on the website [www.vip-tickets-only.com](http://www.vip-tickets-only.com) and in the Company’s catalogs, advertisements, and announcements constitutes an invitation to treat only. By placing an order, the customer makes a binding offer to conclude a purchase contract for the tickets specified in the order. Orders can only be placed in writing by email, fax, or letter—not online.
- Upon receipt of the customer’s offer, the Company will verify whether the ordered quantity of tickets in the selected price category is still available. The purchase contract is concluded upon the Company’s written confirmation of the order by email, fax, or letter, or upon the handover of the ordered tickets (especially in the case of last-minute orders) to the customer or his representative.
- If the ordered quantity of tickets in the selected price category is no longer available, the customer may either accept an alternative offer from the Company or withdraw from the order.
- The Company only offers tickets according to available categories. Orders by the customer for specific rows and seats within a category are not bindingly possible.
- Delivery and Shipping Costs
- Tickets will generally be handed over to the customer during the week of the event (or, at the Company’s option, deposited at the box office on the evening of the event or delivered to the customer) only after full payment of the tickets by the customer. In no event shall the tickets be delivered before the tickets have been handed over to the Company by the organizer or intermediary. Should delivery occur, exceptionally, prior to full payment by the customer, the tickets shall remain the property of the Company until full payment has been received.
- The Company shall have sole discretion in selecting the shipping company. Shipping costs will be charged in addition to the ticket prices set forth in Section 2. The Company charges a flat shipping and handling fee of €20.00 plus VAT for deliveries within the Federal Republic of Germany. For deliveries outside of Germany, the Company may charge higher shipping costs.
- Cancellation and Ticket Exchange
- Cancellation, exchange, or return of tickets ordered by the customer with or through the Company is not possible.
- Tickets that are lost or damaged by the customer will not be replaced. The purchase price for lost or damaged tickets will not be refunded by the Company.
- Event Execution, Cancellation, Date Changes, Re-seating, and Organizer Insolvency
- The Company is not liable for the execution, organization, content, or quality of the respective event. The Company also provides no warranty regarding the accuracy and completeness of information about the event provided on the website [www.vip-tickets-only.com](http://www.vip-tickets-only.com), which has been supplied at the request of third parties.
- In the event of a rescheduling of an event, the organizer is entitled to declare the original tickets valid for the new date. In such cases, return of the tickets to the intermediary or cancellation of the ticket purchase is not possible. The Company is not a direct contractual party to the agreement with the organizer (see Section 2).
- In the event of an event cancellation or if the event does not take place for any other reason, any claims by the customer exist solely against the respective organizer and not against the Company. The Company is not obligated to refund any fees or amounts received for its own services and shall not be liable for any re-seating arrangements at the events. Whether the customer has any claims against the organizer is governed by the contractual agreements between the customer and the organizer.
- In the event of an event cancellation, the Company is not obligated to refund the fees or amounts received for its own services. In the case of a cancellation, the customer shall have no claims against the Company. Any claims by the customer against the operator depend on the contractual agreement between the customer and the operator. In particular, the Company assumes no liability in the event of the operator’s inability to perform.
- Hygienic Measures & Country-Specific Regulations: All ticket holders are required to adhere to all sanitary measures and guidelines applicable at the event venue in connection with COVID-19 or any other health regulations necessary for entry to the venue, which may include vaccination requirements and COVID-19 testing. Furthermore, ticket holders must comply with any specific governmental regulations that apply upon entry into the country where the event is held. Should a ticket holder violate these guidelines, regulations, or requirements, VTO Elite Hospitality UG (limited liability) shall not be liable for any resulting consequences, including potential exclusion from the event; the ticket holder shall be solely responsible and may not claim any refund in the event of denial of entry.
- Choice of Law
- The Company and the customer agree—so far as legally permissible—that exclusively German substantive law and German civil procedure law shall apply.
- Severability Clause
- Should any individual provision of the contract or these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected. The parties agree to replace the invalid or void provision with a provision that most closely reflects the intended economic purpose. The same applies in the event of a gap.
- Data Protection
- By placing an order, the customer agrees that the personal data provided with the order will be stored by the Company for the purpose of properly processing the order and the contracts concluded therewith. The Company is entitled to pass on this data to partner companies insofar as it is necessary for the processing of the contract—particularly for payment processing and the shipment of the tickets.
As of January 27, 2025, Blankenfelde-Mahlow