AGB | GTC

1. scope of application

These General Terms and Conditions (hereinafter referred to as "GTC") apply to all services provided by VTO Elite Hospitality UG (limited liability), Breitscheidstraße 59, 15827 Blankenfelde-Mahlow, Germany (hereinafter referred to as the „Company“).

They apply to contracts with consumers (§ 13 BGB) and entrepreneurs (§ 14 BGB), which are concluded in particular via the website www.vip-tickets-only.com, by e-mail, telephone or via digital booking and booking and application forms. By submitting a booking form or pass application the customer declares that they have read and accepted these GTC.

2. mediation role and lack of organiser position

The Company arranges tickets and hospitality services exclusively as an intermediary. The Company is not the organiser, is not the holder of the tickets and is not a contractual partner of the respective organiser or club operator. The realisation of the event and all services services included in the ticket (e.g. admission, hospitality, catering, supporting programme) are the sole responsibility of the exclusively to the organiser or its partners.

The company accepts no liability for the organisation, quality or content of the event itself. of the event itself. Any claims in connection with the event must be asserted directly directly to the organiser.

Note on the lack of an official partnership:
vip-tickets-only.com is not an official partner of the respective clubs, organisers or promoters. We procure hospitality tickets from checked, verified sources on behalf of customers. Tickets are only made available after full payment has been received. Pass memberships do not constitute a claim to ticket availability.

3. pass memberships (Gold, Platinum, Elite)

3.1 Subject matter of the contract

Passport memberships Gold, Platinum and Elite do not constitute a ticket purchase. They grant the customer access to the company's closed hospitality system system and enable the customer to make qualified enquiries about VIP tickets and hospitality services. services. Depending on the pass model, prioritised processing may be given to non-pass customers.

It also exists with a pass membership No legal claim on the procurement or availability of certain tickets or allotments. Availability is based exclusively on the on the capacities of organisers, hospitality partners and ticket holders.

3.2 Scope of services

The specific scope of services of the Pass memberships is set out in the list of services available at the time of conclusion of the contract www.vip-tickets-only.com published service description for the respective pass model. The Company is authorised to adjust or amend service components, change or supplement service components, provided this is reasonable for the customer and the character of the membership is retained.

3.3 Contract term and automatic renewal

Pass memberships are issued for a fixed term of 12 months closed. The term begins on the date of activation of the Pass membership.

The contract is automatically extended after expiry of the initial term for a further 12 months, unless it is cancelled by the customer or by the company with a notice period of 30 days to the end of the term is cancelled in text form (e-mail is sufficient).

3.4 Activation of Pass membership

Passport membership is only valid with full receipt of payment of the agreed membership fee is activated. Until activation, there is no entitlement to use the Pass services and no possibility to no possibility of making enquiries within the scope of the respective Pass status.

3.5 Cancellation

Cancellations must be sent in text form (e.g. by e-mail) to: office@vto-elite-hospitality.com. Membership fees already paid - irrespective of the actual use of the services - will not be refunded. will not be refunded.

4 Prices and terms of payment

The respective prices for pass memberships and ticket brokerage are based on the offers and individual offers, price lists and individual agreements valid at the time the contract is concluded. Prices may vary depending in particular on the event, category, availability and market conditions.

The specific amounts for membership fees, any instalment payments and ticket and hospitality services are not hospitality services are not part of these GTC and are derived from the respective offers, confirmations, invoices or the prices communicated during the booking process.

4.1 Payment methods

Payments can - if offered - be made in particular via the following channels:

• Credit card payment (e.g. Visa, Mastercard, American Express) via the payment service provider Stripe,
• Bank transfer to the account specified in the invoice.

When paying by credit card, the customer receives a payment link generated via a technical system (e.g. Zapier / Stripe). generated payment link. Invoices can be created automatically via internal systems (e.g. Google Workspace, Zapier) and sent by e-mail.

4.2 Due date

Unless otherwise agreed, invoice amounts shall be immediately after receipt of the invoice due without deduction. This applies to membership fees as well as to ticket and hospitality services.

5. default of payment, contractual penalty and debt collection

In the event of late payment, the following conditions apply - subject to individual regulations:

• Interest on arrears in accordance with § 288 BGB,
• Flat-rate reminder fee of € 5.00 per reminder,
• If a due payment remains outstanding despite at least one reminder, the Company may, after the expiry of seven (7) calendar days after the reminder date, the Company may impose a lump-sum contractual penalty in the amount of 10 % of the invoice amount, maximum €500, demand.
• The company is authorised to assign or transfer outstanding receivables to a debt collection company (in particular Paywise GmbH). The customer shall bear the resulting costs necessary for the appropriate costs necessary for the appropriate prosecution (§§ 280, 286 BGB).

We reserve the right to assert further claims for damages. The customer reserves the right to prove that the Company has suffered less damage or no damage at all.

6. ticket brokerage, availability and no claim

The company endeavours to procure tickets and hospitality services from checked, verified sources. However, success in terms of actual ticket allocation is not guaranteed.

There is no entitlement to a pass either with or without a pass membership:

• Arranging certain events, categories or places,
• Availability of a certain contingent,
• Original tickets at a certain price.

Ticket prices can be significantly higher than the face value printed on the ticket, especially for events in high demand. printed on the ticket. There is no entitlement to the disclosure of purchase prices.

7. delivery of the tickets

Tickets are only issued after full receipt of payment supplied. The form of ticket delivery (e.g. PDF by e-mail, mobile ticket/app, collection, deposit at the ticket office or by courier) is determined by the company according to organisational aspects.

There is no entitlement to a specific type of dispatch or provision. Delays caused by the organiser organisers, ticket providers, courier services or technical systems (e.g. apps, QR codes) are outside the company's area of responsibility.

8. right of cancellation

For contracts for the procurement of tickets for date-specific events, the following applies in accordance with § 312g para. 2 no. 9 BGB No right of cancellation.

Passport memberships are digital services whose provision begins with the activation of the membership. of the membership. The customer expressly agrees that the Company may begin providing the service before the the cancellation period and acknowledges that the right of cancellation expires upon complete right of cancellation expires upon complete fulfilment of the contract.

An exchange, cancellation or return of brokered tickets or already activated pass memberships is excluded. memberships is excluded.

9 Changes to the event and liability

The company is not liable for the implementation, cancellation, postponement or other changes to events. events. In the event of cancellation, postponement or insolvency of the event organiser, any claims only against the organiser within the framework of the organiser's conditions.

The Company shall only be liable in the event of intent and gross negligence and in the event of a breach of material contractual obligations (cardinal obligations). In the event of a slightly negligent breach of cardinal obligations, the liability is limited to the foreseeable damage typical of the contract.

10. hygiene rules and access requirements

The customer is obliged to inform himself/herself independently about the hygiene rules applicable at the time of the event and access requirements (e.g. vaccination, testing or ID requirements) and to fulfil these. fulfil them. A refund of the ticket price or other claims against the company are excluded if the customer is denied are excluded if the customer is denied access due to non-compliance with the requirements.

11. data protection

Personal data is processed for the initiation and fulfilment of contracts in accordance with Art. 6 para. 1 lit. b GDPR as well as for the fulfilment of legal obligations (Art. 6 para. 1 lit. c GDPR).

If necessary for the fulfilment of the contractual relationship, data may be passed on to the following recipients may take place:

• payment service providers (in particular Stripe Payments Europe Ltd.),
• Collection service providers (in particular Paywise GmbH),
• IT and automation service providers (in particular Zapier Inc., Make.com),
• Hosting and email service providers (e.g. Google LLC / Google Workspace),
• Hospitality partners, event organisers or sales partners, if required for the provision of tickets.

Further information on data processing can be found in the privacy policy at www.vip-tickets-only.com/datenschutz.

12. online dispute resolution

The European Commission provides a platform for online dispute resolution (ODR platform): https://ec.europa.eu/consumers/odr .

The company's e-mail address is: office@vto-elite-hospitality.com. The company is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration consumer arbitration board.

13 Choice of law and place of jurisdiction

The law of the Federal Republic of Germany shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). This choice of law shall only apply to consumers insofar as it does not conflict with any mandatory consumer protection regulations of the state in which the consumer has his habitual residence, are withdrawn.

If the customer is a merchant, a legal entity under public law or a special fund under public law special fund, the Potsdam The exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship.

14. severability clause

Should any provision of these GTC be or become invalid or unenforceable, the validity of the remaining validity of the remaining provisions shall remain unaffected. In place of the invalid or unenforceable provision invalid or unenforceable provision, the valid provision that comes closest to the economic purpose of the purpose of the invalid provision.