AGB / german / english
General Terms and Conditions of VTO Elite Hospitality UG (haftungsbeschränkt) for the procurement of admission tickets / Status: May 2025
1. scope of application
These General Terms and Conditions (hereinafter referred to as "GTC") apply to all services provided by
VTO Elite Hospitality UG (haftungsbeschränkt), Breitscheidstraße 59, 15827 Blankenfelde-Mahlow (hereinafter "Company"),
in connection with the procurement, reservation and delivery of admission tickets (hereinafter "tickets").
These GTC apply to all contracts concluded between the Company and consumers (Section 13 BGB) and entrepreneurs (Section 14 BGB) via the online offer on www.vip-tickets-only.com as well as via orders placed in writing, by telephone or electronically - in particular via the booking form provided.
By submitting the completed booking form, the customer submits a binding offer to conclude an agency contract for the selected tickets and confirms that they have read and accepted these GTC.
2 Subject matter of the contract and brokerage service
The company arranges tickets for events and does not itself become the organiser. The realisation of the events is the sole responsibility of the respective organiser.
Any additional services (e.g. use of public transport or hospitality services) associated with the ticket will be provided by the respective organiser or third-party provider.
3. prices and agency fee
The total price to be paid to the customer is made up of the following:
- the original price of the ticket (face value),
- a standard market brokerage fee from the company,
- System and advance booking fees and
- the statutory value added tax.
The total price may be significantly higher than the original price printed on the ticket, particularly in the case of events in high demand. There is no entitlement to disclosure of the company's purchasing conditions.
4. conclusion of contract
By completing and submitting the booking form on www.vip-tickets-only.com, the customer submits a binding offer to conclude a purchase contract for the selected VIP tickets. By submitting the form, the customer expressly declares that they wish to make a legally binding purchase. The contract is concluded in accordance with § 145 BGB upon receipt of the form by the company.
Cancellation is excluded in accordance with Section 312g (2) No. 9 BGB. The company shall then issue the invoice to the customer. The invoice amount is due immediately upon receipt.
5 Payment and default
The invoice is due for payment immediately upon receipt without deduction. The customer undertakes to pay the invoice amount within three (3) calendar days.
In the event of late payment, the Company shall be entitled to charge statutory default interest (Section 288 BGB) and a flat-rate reminder fee of €5.00 per reminder. The assertion of further damages remains reserved.
6. delivery and dispatch
Tickets will only be delivered once payment has been received in full. As a rule, tickets are handed over during the week of the event. Earlier delivery is excluded, especially if the tickets have not yet been made available by the organiser or a sales partner.
The company reserves the right to send the tickets by e-mail, as a PDF, by courier service or by depositing them at the box office. The method of delivery will be determined according to organisational and time-related criteria.
7. right of cancellation
No right of cancellation:
In accordance with Section 312g (2) No. 9 BGB, there is no right of cancellation for contracts for services in connection with leisure activities if the contract provides for a specific date or period for the provision of the service.
This applies to the procurement of tickets for events on a fixed date. Cancellation is therefore excluded.
8. return, exchange and loss
Cancellation, exchange or return of the tickets arranged is excluded. There will also be no replacement or refund in the event of loss, destruction or theft of the tickets.
9 Changes to the event and liability
The company accepts no liability for the implementation, cancellation, postponement or changes (e.g. location, date, programme) of the arranged events. In the event of cancellation or insolvency of the organiser, there is no entitlement to reimbursement from the Company.
Any claims must be asserted against the respective organiser.
10. hygiene rules and access requirements
The customer is obliged to inform themselves on their own responsibility about the health and admission-related regulations applicable at the time of the event. Reimbursement in the event of refusal of admission due to missing proof (e.g. vaccination, test or ID requirements) is excluded.
11. data protection
Personal data is processed exclusively for contract processing in accordance with the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).
Further information can be found in the privacy policy at:
www.vip-tickets-only.com/datenschutz
12. online dispute resolution (OS platform)
The European Commission provides a platform for online dispute resolution (OS):
https://ec.europa.eu/consumers/odr
Our e-mail address is: office@vto-elite-hospitality.com
We are not obliged and not willing to participate in a dispute resolution procedure before a consumer arbitration board.
13 Choice of law and place of jurisdiction
German law shall apply exclusively to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
This only applies to consumers insofar as no mandatory statutory provisions of the country in which the customer has his habitual residence conflict with this.
The place of jurisdiction for all disputes is - as far as legally permissible - Potsdam.
14. severability clause
Should individual provisions of these GTC be invalid or unenforceable in whole or in part, this shall not affect the validity of the remaining provisions.
The invalid clause shall be replaced by a provision that comes closest to the economic purpose of the original provision.
General Terms and Conditions of VTO Elite Hospitality UG (limited liability) for the Mediation of Admission Tickets / As of May 2025
1. scope of application
These General Terms and Conditions (hereinafter "GTC") apply to all services provided by
VTO Elite Hospitality UG (haftungsbeschränkt), Breitscheidstraße 59, 15827 Blankenfelde-Mahlow, Germany
(hereinafter "the Company") in connection with the brokerage, reservation and delivery of admission tickets (hereinafter "Tickets").
These GTC apply to all contracts concluded between the Company and consumers (§ 13 German Civil Code) as well as business customers (§ 14 German Civil Code) via the online platform at www.vip-tickets-only.com, as well as to orders placed in writing, by phone or electronically - particularly via the provided booking form.
By submitting the completed booking form, the customer submits a binding offer to conclude a brokerage contract for the selected tickets and confirms having read and accepted these GTC.
2 Subject Matter and Brokerage Service
The Company acts solely as a broker for admission tickets and is not the organiser of the events. The execution of the events is the sole responsibility of the respective organiser.
Any additional services associated with the ticket (e.g., public transport use or hospitality) are also not provided by the Company, but by the respective organiser or third-party provider.
3. prices and brokerage fee
The total price payable by the customer consists of:
- the original face value of the ticket,
- a market-based brokerage fee charged by the Company,
- system and advance booking fees, and
- statutory value-added tax (VAT).
For high-demand events, the total price may significantly exceed the ticket's printed face value. Customers are not entitled to disclosure of the Company's purchase conditions.
4. conclusion of contract
By completing and submitting the booking form on www.vip-tickets-only.com, the customer submits a binding offer to conclude a purchase contract for the selected VIP tickets. By doing so, the customer explicitly declares the intention to purchase the tickets on a binding basis.
The contract is concluded in accordance with Section 145 of the German Civil Code (BGB) upon receipt of the booking form by the Company.
Cancellations are excluded pursuant to Section 312g (2) No. 9 BGB.
The Company will then issue the corresponding invoice. The invoiced amount is payable immediately upon receipt.
5 Payment and Default
Invoices are payable immediately upon receipt without deduction. The customer agrees to pay the full amount within three (3) calendar days of receipt.
In case of default, the Company is entitled to charge statutory default interest (Section 288 BGB) and a reminder fee of €5.00 per dunning letter. Further claims for damages remain unaffected.
6. delivery and shipping
Tickets are delivered only after full payment has been received. As a rule, delivery takes place during the week of the event. Earlier delivery is excluded, especially if the tickets have not yet been issued by the organiser or a distribution partner.
The Company reserves the right to deliver tickets by e-mail (as PDF), by courier service, or by collection at the venue box office. The delivery method will be chosen based on organisational and time-related considerations.
7. right of withdrawal
No right of withdrawal:
According to Section 312g (2) No. 9 BGB, there is no statutory right of withdrawal for contracts relating to services in connection with leisure activities where the contract specifies a specific date or period for performance.
This includes the brokerage of tickets for events scheduled on a fixed date. The customer acknowledges that the right of withdrawal is excluded.
8 Returns, Exchanges and Lost Tickets
Returns, exchanges, or cancellations of brokered tickets are excluded.
In the event of loss, destruction, or theft, no replacement or refund will be provided.
9 Event Changes and Liability
The Company is not liable for the execution, cancellation, postponement, or modification (e.g., venue, date, program) of the event.
In the case of cancellation or insolvency of the organizer, no refund will be provided by the Company.
Any claims must be asserted directly against the event organiser.
10 Hygiene Rules and Admission Requirements
The customer is responsible for complying with applicable health regulations and access requirements (e.g., COVID-19 measures) in effect at the time of the event.
A refund will not be granted if admission is denied due to missing or insufficient documentation (e.g., vaccination or test certificates).
11. data protection
Personal data provided by the customer is processed solely for the purpose of contract fulfilment, in accordance with the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).
For more information, please see our Privacy Policy at:
www.vip-tickets-only.com/datenschutz
12 Online Dispute Resolution (ODR)
The European Commission provides a platform for Online Dispute Resolution (ODR):
https://ec.europa.eu/consumers/odr
Our email address is: office@vto-elite-hospitality.com
We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
13 Governing Law and Jurisdiction
The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
For consumers, this applies only to the extent that no mandatory consumer protection provisions of the country in which the customer has their habitual residence are overridden.
Jurisdiction - where legally permissible - is Potsdam, Germany.
14 Severability Clause
Should any provision of these GTC be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
In place of the invalid provision, a legally permissible regulation shall apply that most closely reflects the economic purpose of the original.
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